Shipping policy
📦 Order Processing
- All orders are processed within 24–48 hours of placement.
- Orders are shipped on all days, including weekends.
⏱️ Delivery Timeline
- Orders within India are typically delivered in 5–8 working days.
- In rare cases, delivery may take up to 10–14 days depending on product availability or external factors (public holidays, weather, etc.).
- For regions like Jammu & Kashmir and North-East India, delivery may take up to 10 working days.
📍 Order Tracking
- Tracking details will be shared via email once your order is shipped.
- If you haven’t received tracking info within 48 hours, please contact us at:
📧 mailto:support@zenvyhaus.com
🚛 Shipping Partners
We ship through reliable courier partners based on your pincode, including:
- Delhivery
- Xpressbees
- Blue Dart
- Ecom Express
⚠️ Delivery Issues
- If your tracking status shows “Delivered” but you haven’t received the order:
- Please check with neighbours, family members, or your building/office reception.
- If still not found, contact us within 48 hours of the delivery update.
- We will investigate the issue with the courier partner.
- In genuine cases, a full refund will be issued after verification, which may take up to 10 working days.
📌 Important Note
- Claims raised after 48 hours of delivery update may not be eligible for resolution.
- Zenvy Haus is not liable for delays caused by courier partners or unforeseen circumstances.
🕒 Support Availability
24/7 — All Days of the Week